📘 8 modules ⏰ 12+ hours of content 🛠 17 templates & frameworks
🔖 15 coursework activities 🧑‍💻 100% on demand 🧠 Access to content for life

Customer Success Certified: Leadership badge

Course overview.

It's an age-old truth that good leadership comes from experience, empathy, and hard work. 

But that’s not to say you can’t fast-track your path to leadership prosperity with insider knowledge – from the experts themselves – to a long-lasting career in customer success. 

With this online course, you can tap into the experience of six exceptional customer success leaders from some of the world’s most renowned companies – think LinkedIn and Microsoft – all at your own pace. 

This course will address some of the core challenges Customer Success leaders face today, and teach you how to overcome them.

When you finish this leadership program, you’ll come away a confident leader with the knowledge of how to master data analytics for decision-making, create personal career plans, and foster a customer-centric culture within your teams and wider organization.

By the end of this course, you'll be able to:

Master customer-business harmony

Balance customer needs with business growth through effective renewal and expansion strategies.

Advance in data and communication

Gain data analytics skills and enhance communication for strategic decision-making and strong relationships.

Lead and grow in your career

Develop leadership skills, manage teams strategically, and create personal career plans for success.

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Unlock this course and 7 others with Exec+ membership

Access our entire suite of courses including the Leadership Accelerator Program, a yearly Summit ticket, leadership workshops, exclusive events, and more with Exec+ membership.

Learn from industry experts like:

Corinne Goldberg
Corinne Goldberg

Data Transformation Sales Lead at Google

David Collard
David Collard

Manager of Customer Success at LinkedIn

Carine Gursky
Carine Gursky

Head of Global Customer Success Management at Stripe

Elizabeth Blass
Elizabeth Blass

Chief Customer Officer at Karbon

Ayman Husain

Customer Engineering Leader at Google 

Claudia Nicholls
Claudia Nicholls

Chief Customer Officer, Simplyhealth

Dominique Duquennoy
Dominique Duquennoy

Head of Customer Success EMEA, SS&C Blue Prism

Alena Rossini
Alena Rossini

Chief Client Officer, EMEA at Media.Monks

Gabriel Dizon
Gabriel Dizon

Senior Manager, Customer Success (NA & APJ) at Stripe

"It's an essential course for CS leaders. The topics covered in the course provide in-depth understanding so that leaders or new leaders can develop and advance their careers."

Thamiris Martins de Oliveira, Principle Success Manager at Mulesoft - Salesforce

Mapping your customer journey

Course benefits.

Gain strategic insights
and practical tactics from industry experts at Microsoft and LinkedIn.

Develop key competencies in customer success, from data analytics to relationship building.

Transform your leadership style and build a strong personal brand with guidance.

Prefer a live, immersive CS leadership experience? Our six-week Leadership Accelerator program offers workshops, coursework and peer cohorts. Emerge a confident, strategic CS leader.

What's included?

Comprehensive content
across 48 chapters to teach customer success leadership.

Real-world case studies to learn from others’ successes and challenges.

Vetted templates and frameworks to put new strategies into action.

Lifetime access to all course materials.

Access to an online community of CS leaders for insights.

"Every CS professional, individual contributor, leader, or someone interested in leadership will need to be prepared for the challenges of leading a customer success team. The CS Leader Certification is exactly what you will need. As a long time CS Leader, I found myself learning more and more with each model, and will use the examples and templates immediately in my daily role. I will be sending my high potential employees through this certification, because I know they will learn how to approach CS Leadership for success."

Mike Lee, Manager of Customer Success at Avalara

What you can expect from Customer Success Certified Leadership

Looking to learn as a team?

If you're looking to get a team of three or more certified, then speak to Matt about team rates at [email protected].

P.s. If you need help convincing the boss, we've done the hard part for you.

"This course is absolutely brilliant! The beauty stands in the simplicity of the language used, the friendliness of the tone and in how many deep & fundamental truths are in here.  All topics are explored in depth and with tangible examples and how-to's."

Sara Arecco, Head of Customer Success at Antavo

Course curriculum

  Introduction [5 mins]
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  Customer Success Strategies [80 mins]
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  Building a Customer Success Team [55 mins]
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  Team Management [150 mins]
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  Data & metrics [100 mins]
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  Success Planning [70 mins]
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  Influence & cross-functionality [55 mins]
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  Career Development [70 mins]
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Q. What is the Customer Success Leadership course?

A. The Customer Success Leadership course is an action-packed program designed to equip you with the tools and techniques you need for successful customer success leadership. It's self-paced and features eight modules, complete with actionable templates, and insightful case studies.

The course guides you through everything from managing teams strategically to designing and implementing effective renewal and expansion plans. This practical approach empowers you with the skills to orchestrate your teams effectively in today's dynamic business landscape.

Q. Who’s this Customer Success Leadership course for?

A. This course is designed for aspiring customer success leaders, or newly appointed leaders who want to cultivate a strong personal brand with network influence to advance their career opportunities.

Q. How does the course work?

A. Flexibility is at the core of this course. If you’ve got a busy couple of weeks coming up, don’t sweat it. You can take this course at your own pace with its fully online resources. 

After you enroll, you’ll work through the modules chronologically, participate in activities, and complete mandatory exam questions at the end of each module to consolidate your knowledge. If you pass all the exams, you’ll officially be Customer Success Leadership Certified!

Q. How long will the course take to complete?

A. You can expect to spend around 12 hours on the content, bonus footage, and activities in total.

What happens if I don’t pass the exams?

A. If you don’t pass the exams the first time around, you’ll be given the option to retake them. If you don’t manage to pass on your second attempt, unfortunately, you won’t receive the certificate.

But don’t worry, the journey isn’t over. You’ll have unlimited access to all the course materials for life, perfect for brushing up your knowledge on complex areas and lifelong learning

Q. How long will I have access to the course content?

A. You’ll get lifetime access! Dive into the depths of customer success leadership anytime, anywhere, at your own pace. 

Q. How much does the Customer Success Leadership course cost?

A. $1,499. With this investment, you'll have the insights to become a bonafide leader in customer success. This includes an 8 hours of OnDemand course content, 17 templates to put your theory into action, and real-life case studies to draw from.