Q: Who’s this course for?
A: If you worked in customer facing roles like Customer Success, Support or Customer Experience, you will LOVE this curriculum! This course is for anyone who’s ready to master the art of customer marketing and advocacy. This course will equip you with the confidence and know-how you need to implement a killer customer advocacy strategy to drive impact and support customer retention.
Q: How does the course work?
A: The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become Advocacy Certified!
Q: How long will the course take to complete?
A: In total, the course content, activities, and exams will take approximately around 5 hours to complete.
Q: What happens if I don’t pass the exams?
A: Not to worry, mistakes happen. If you happen to fail on your first attempt, you have the chance to redo the exam. Unfortunately, if you fail your second attempt, you won’t graduate from the course with a certificate. Don’t let that put you off though – you won’t finish this course having wasted your time. Instead, you’ll still walk away with a ton of invaluable information. What’s more? You’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
Q: How long will I have access to the course content?
A: For life! A single one-off payment gives you unlimited access to all the course’s content.