Q: Who’s this course for?
A: This course is for anyone ready to decipher the world of customer success metrics. This course will equip you with the confidence and know-how you need to measure your CS strategies.
Q: How does the course work?
A: The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become Customer Success Metrics: Certified!
Q: How long will the course take to complete?
A: In total, the course content, activities, and exams will take approximately just over 3 hours to complete.
Q: What happens if I don’t pass the exams?
A: Don’t worry, if you happen to fail on your first attempt you'll have the opportunity to retake the exam. However, if you fail on your second attempt, it sadly means you won’t get the certificate. That being said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information and you’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
Q: How long will I have access to the course content?
A: For life! One, one-off payment gives you unlimited access to all the course’s content.