📅 6 weeks 🔧 Live weekly workshops ✍️ Insightful coursework projects

🎖 Official certification 🔥 Exclusive fellowship alumni community

🧠 Access to a bank of templates & frameworks


Sign up for this six-week, interactive fellowship program today and leave with a heightened knowledge of customer success and the confidence to enhance your career.

Program overview:


Let’s face it, carrying the load of your company’s customer success strategy can take its toll. CS leaders are pulled in chaotic directions, from dealing with ongoing customer requests and cross-departmental issues. We get it. You need time to learn, share and leverage your skills with like-minded CS leaders. 

By the end of the program, you’ll not only leave more invigorated but will have soaked in a plethora of new knowledge and leave with sharper leadership and team management skills. You’ll learn about cross-departmental alignment and how to build your stellar CS team, refresh yourself on metrics, feedback, and how to actually drive product adoption. 

With our fellowship program, you’ll cover all the bases (and more!) in a concise and rewarding package. Through facilitated discussion and networking, you’ll have a refreshed perspective allowing you to return to work and make decisions to benefit your business and your career growth.

CS Leaders: Fellowship

What to expect


🔥 Non-stop, actionable insights

🗓 Practical applications every week

🕵️‍♂️ Total privacy with your closed CS leadership group

👥 Tons of networking opportunities

👉 Hands-on coursework activities

💡 Endless ideas from your peers and presenters

🏅 Fuel to shape your gold-standard CS strategy

“CSC is a thriving online community that enables CS professionals around the globe to connect, network, and learn from who’s who in the CS Industry about the latest CS trends and key insights.”


-Vish Walia, Global Scale Strategy Lead, Customer Success at Microsoft

Learn from customer success leaders like these:

(Plus many, many more)

Jason Noble
Jason Noble

VP, Customer Success at Vinli Inc.

Michelle Wideman
Michelle Wideman

Chief Customer Officer at Onna

Mark Higginson
Mark Higginson

Chief Customer Officer at Wooly

Renata Kashiwaya Pinheiro
Renata Kashiwaya Pinheiro

VP, Customer Success at WeGift

Josh Zamora
Josh Zamora

Director of Customer Success at PublicInput

Minna Vaisanen
Minna Vaisanen

Head of Customer Success at Growth Engineering

Course curriculum

July 11th - August 19th

  Pre-program materials
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  Week 1: Leadership: The make-up of a great customer success leader [July 11th]
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  Week 2: Managing a Customer Success team: Pitching, building, developing and scaling your superstar team [July 18th]
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  Week 3: Customer success strategy I: The customer journey [July 25th]
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  Week 4: Customer success strategy II: Alignment [August 1st]
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  Week 5: Metrics & feedback: The data behind the decisions [August 8th]
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  Week 6: The skilled CS professional and the impact they and their team play on an organization [August 15th]
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  Wrap up
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We offer team rates too! 👇

July 11th - August 19th

The team that learns together, stays together. If you’ve got a team of three or more CS leaders who are looking to get certified, then drop Tom a message about team rates at: [email protected].

Crafted by the crème de la crème of CS


The Customer Success Fellowship program has been built with the help of the brightest minds in CS today. We’ve worked night and day to bring you content and insights from CCOs, Directors, and VPs of Customer Success, so you can rest assured that you’re in the best hands possible. Ever heard of those little-known companies called Onna, HubSpot and ServiceNow? We thought that might have got your attention. Well, you're in luck, as they're shaping the content of this program.

One of the most rewarding aspects of this program is you’ll be able to tap directly into their tried and tested tactics, strategies, and methodologies and put all that intel into building your killer strategy.


FAQs


Q. Who’s this program aimed at?

A. If you’re a CSM with a solid knowledge of CS and looking to move up the career ladder into a leadership position, this course is definitely worth your time. Not only will it fill in a lot of gaps in your current skill sets, but it will strengthen your case for career advancement.

Q. When does the program start?

A. Enrolment is now open and the program begins on July 11th. Your dedicated fellowship alumni channel will be open from the moment you register and forevermore after the program's concluded.

Q: What price is the program?

A: The program’s price is $1,999. We have some early bird discounts available alongside team discounts, if >3 people would like to take part.

Q: How long will I have access to the content once the program’s finished?

A: Forever and always! After a one-off payment, you’ll get infinite access to the entire curriculum content, plus bonus footage, fireside chats, coursework, alumni, templates, and frameworks. For. Life.

Q: What time will the live sessions take place?

A: We’ve positioned the live, weekly presentations at the most universally-friendly time we can find. They’ll be early morning (9am-10am) for those in a PST timezone, midday for those in an EST timezone, and early evening for all our European folks. 

Q: Do you offer recordings of the live, weekly presentations?

A: 1000%. We’ve got you covered. A day or two after the session, we’ll upload the presentation recording and slide deck into your dashboard for your perusal! After that, they’ll be yours to refer back to whenever you like, for as long as you like.

Q: How long will the program take to complete?

A: Six, sweet weeks. After that, the weekly presentations, coursework, etc., will come to an end. Although never fear, you’ll have access to all the materials to learn from to infinity and beyond. What’s more is you’ll have permanent access to the exclusive alumni channel, so you can stay in touch with and learn from your fellowship program peers.

Q: How different are these materials from those in the CSC membership plan?

A: They’re a whole different kettle of fish. You won’t have the content in our curriculum or fireside chats in a membership plan – that’s a fact. The same applies to the live presentation too – these will be delivered live on the day and will be 100% exclusive to you and your fellows. Our fellowship program is the only place you can tap into these materials.