đ 6 modules â° 4+ hours of content đ 23 templates & frameworks đ§âđ» 100% on demand đ§ Access to content for life đ 50 exam questions
Course overview.
From customer onboarding, activation, and advocacy, to churn, expansion, and metrics, Customer Success Certified: Core covers every key competency of the CS role in a level of detail that simply hasnât been done before.
Designed to equip you with confidence, practical skills, and the tools needed to set you and your customers up for success, upon completing the course, youâll be able to execute a laser-focused customer success strategy your manager simply canât ignore.
By the end of the course, you'll:
ï»żđ§ Understand the full breadth of the CS function.
đȘ Be armed with all and only the most up-to-date and successful CS tactics and trends.
đ Up-skill yourself in every core competency required for your role, and prove your strategic value.
đ Tap into the proven strategies used at some of the worldâs most innovative and established brands.
đ Earn an official certification to boost your resumĂ© and accelerate your career.
"CSC Customer Success Certified Core is a really well-rounded and in-depth course for anyone who is ready to take the plunge into CS. I also believe it's a great course for anyone who has already been in CS for a while but needs a refresher on some of the core concepts of CS. I highly recommend this course. Great work CSC!"
Renee Rooney, Head of Customer Success, LiteracyPlanet
Learn from industry leaders like:
Renee Rooneyï»ż
Head of Customer Success at LiteracyPlanet
David Collard
Manager of Customer Success at LinkedIn
Jeffrey Leong
Strategy Lead, Customer Success at RingCentral
Josh Horsman
Head of Customer Success at The Alliance
Shari Srebnick
Principle Analyst at Forrester
Matt O'Boyle
Senior Customer Success Manager at Intercom
Trusted by some of the world's biggest brands
What you can expect from Customer Success Certified
An excellent course covering the core concepts of Customer Success, and no doubt will be valuable to both those new to the career and more experienced people looking to reinforce and expand their knowledge. I found it particularly useful as I have recently moved into a new (and first) 'Head of CS' role, with the Metrics section and Resource Library already proving to be invaluable.
Tony Hauxwell, Head of Customer Success at Orpheus Cyber
Course curriculum
- Retention and churn (11:04)
- Feedback and the voice of the customer (5:52)
- Coursework (0:28)
- Customer experience maps (2:53)
- Engagement and education (7:24)
- Common challenges (9:09)
- Case study - Churn mitigation at LinkedIn (3:12)
- Your advocates (5:09)
- Renewals and upselling (7:43)
- Time to reflect đĄ
- Exam #4
- Designing and leveraging health scores in the customer lifecycle | VMWare
- Customer Success at scale | Intercom
- The fundamentals of onboarding | Boomi
- How to create a customer experience that can grow the bottom line | Stripe, RingCentral, Google, JB Sales
- Who owns the customer lifecycle | VMware
- How to achieve retention and renewals | OneSpan, Cloudflare, Zingtree, Personio
Why this course?
ï»żCustomer Success Collective is home to the world's largest customer success community, and every course we create is built on the experience, knowledge, and success of the masses.
Our internal experts, external advisors, and enthusiastic community come together to create the most robust courses on the market, equipping you with the ultimate toolkit for growth.
Expect to learn first-hand from industry heavyweights like LinkedIn, Intercom, Mendix & The Alliance from start to finish.
FAQs.
Q: Whoâs this course for?
A: This course is an absolute must for anyone wanting to get to grips with customer success, helping you build the confidence to apply the fundamentals of Customer Success in your business strategy.
Q: How does the course work?
A: The course is 100% online and entirely self-paced. Once you enroll, youâll work through the modules in chronological order and be invited to take part in activities. At the end of each module, youâll be presented with mandatory exam questions and if you pass all these, youâll become Customer Success Certified!
Q: How long will the course take to complete?
A: In total, the course content, activities, and exams will take nearly 5 hours to complete.
Q: What happens if I donât pass the exams?
A: Donât worry, if you happen to fail on your first attempt you'll have the opportunity to retake the exam. However, if you fail on your second attempt, it sadly means you wonât get the certificate. That being said, you wonât finish this course having wasted your time; youâll take away tons of invaluable information and youâll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heartâs content!
Q: How long will I have access to the course content?
A: For life! One, one-off payment gives you unlimited access to all the courseâs content.Â
