📘 10 modules ⏰ 10+ hours of content 🛠 23 templates & frameworks 🧑‍💻 100% on demand 🧠 Access to content for life 🔖 100 exam questions


Course overview.


Looking for a blueprint for long-lasting customer relationships? We’ve got you. Whether it’s customer onboarding, churn mitigation, deciphering key metrics, or account expansion, our specialist customer success course is your golden ticket to professional development.

CS is all about ensuring your customers are engaged and successful, the execution of both of which requires a healthy amount of determination. 

Customer Success Certified: Core has everything you need to stand out and succeed. 

This customer success course has been carefully built to supply you with the skills and confidence required to set you and your customers up for a lifetime of success. 

You'll learn to effectively gather, analyze, and disseminate feedback, enabling seamless collaboration with key stakeholders. 

Now’s the time to shine and execute a laser-focused, value-driven strategy that exceeds everyone’s expectations.

Customer Success Certified: Core badge
Mapping your customer journey

Course benefits.


Elevate strategic impact.
Showcase your value by tying customer success to company vision and goals.

Drive engaged customers. Master frameworks to nurture loyal customers and exceed OKRs.

Practical expertise. Immediately apply up-to-date tactics used by top brands across the CS lifecycle.

"CSC Customer Success Certified Core is a really well-rounded and in-depth course for anyone who is ready to take the plunge into CS. I also believe it's a great course for anyone who has already been in CS for a while but needs a refresher on some of the core concepts of CS. I highly recommend this course. Great work CSC!"


Renee Rooney, Head of Customer Success, LiteracyPlanet

Learn from industry leaders like:

Renee Rooney
Renee Rooney

Head of Customer Success at LiteracyPlanet


David Collard
David Collard

Manager of Customer Success at LinkedIn


Jeffrey Leong
Jeffrey Leong

Strategy Lead, Customer Success at RingCentral


Josh Horsman
Josh Horsman

Head of Customer Success, UK at Askable


Shari Srebnick
Shari Srebnick

Principle Analyst at Forrester


Matt O'Boyle
Matt O'Boyle

Senior Customer Success Manager at Intercom


Trusted by some of the world's biggest brands.

Contributors
"An excellent course covering the core concepts of Customer Success, and no doubt will be valuable to both those new to the career and more experienced people looking to reinforce and expand their knowledge. I found it particularly useful as I have recently moved into a new (and first) 'Head of CS' role, with the Metrics section and Resource Library already proving to be invaluable."


Tony Hauxwell, Head of Customer Success at Orpheus Cyber

By the end of the course, you'll be able to:


🔥 Master the full CS role

Gain a comprehensive understanding of customer success, from core competencies to proven strategies used by top brands.

👏 Spearhead customer engagement

Learn to gather feedback, collaborate with stakeholders, and lead education programs that foster engaged customer communities. 

📈 Minimize churn proactively

Identify at-risk customers, understand churn metrics, and implement tactics to reduce churn for lasting customer relationships.

Customer Success Certified: Core curriculum snapshot
How to create a customer experience that can grow the bottom line | Stripe, RingCentral, Google, JB Sales

What's included?


Content - Industry-leading, community-led curriculum that covers the core pillars of CS from every angle - with nothing but expert intel throughout.

Interviews - Cutting-edge insights from world-leading experts from LinkedIn, RingCentral, and Intercom.

Exams - Quiz yourself throughout to consolidate your learning and challenge your way of thinking.

Templates - Tap into a bank of ready-to-use templates and frameworks to streamline your processes and work with peace of mind.

Coursework - Create your bank of tangible takeaways, bring them back to your boss, implement them right away, demonstrate instant ROI, and grow your career.

Bonus - Access fireside chats, and extra footage from industry experts. Apply these practical tools and resources to implement cutting-edge strategies.

Certification - Make your résumé truly sing with your official customer success certification.

What you can expect from Customer Success Certified


Accredited and recognized by:

CPD Certification Service

Unlock an additional 9+ courses 🔓


For just $700 more, you'll access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


Course curriculum

  Introduction to Customer Success [40 mins]
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  Fireside chat [15 mins]
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  Customer success and business stages [24 mins]
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  Fireside chat [18 mins]
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  Skills for Customer Success [48 mins]
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  Fireside chat [23 mins]
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  Fireside chat [35 mins]
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  Customer success in different industries [38 mins]
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  Understanding your customer [56 mins]
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  Customer Feedback [44 mins]
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  Your existing customers [52 mins]
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  Churn [50 mins]
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  Your metrics [45 mins]
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  Tools and best practices [32 mins]
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  Bonus footage [95 mins]
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  Wrap up [10 mins]
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Looking to learn as a team?


If you're looking to get a team of three or more certified, then speak to Matt about team rates at [email protected].

P.S. If you need help convincing your boss, we've done the hard part for you.

FAQs.


Q: Who’s this course for?

A: Whether you’re currently a CSM or someone who aspires to move into the role in the future, it’s imperative that you understand the core deliverables of the role and how they feed into the strategic vision. This course will provide you with a comprehensive curriculum that explores tried and tested frameworks for customer success.

Q: How does the course work?

A: The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become Customer Success Certified!

Q: How long will the course take to complete?

A: In total, the course content, activities, and exams will take 10+ hours to complete.

Q: What happens if I don’t pass the exams?

A: Don’t worry, if you happen to fail on your first attempt you'll have the opportunity to retake the exam. However, if you fail on your second attempt, it sadly means you won’t get the certificate.

That being said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information and you’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!

Q: How long will I have access to the course content?

A: For life! One, one-off payment gives you unlimited access to all the course’s content.