📘 6 modules ⏰ 4+ hours of content 🛠 23 templates & frameworks 🧑💻 100% on demand 🧠 Access to content for life 🔖 50 exam questions
From customer onboarding, activation, and advocacy, to churn, expansion, and metrics, Customer Success Certified: Core covers every key competency of the CS role in a level of detail that simply hasn’t been done before.
Designed to equip you with confidence, practical skills, and the tools needed to set you and your customers up for success, upon completing the course, you’ll be able to execute a laser-focused customer success strategy your manager simply can’t ignore.
By the end of the course, you'll:
🧠 Understand the full breadth of the CS function.
💪 Be armed with all and only the most up-to-date and successful CS tactics and trends.
📈 Up-skill yourself in every core competency required for your role, and prove your strategic value.
🏆 Tap into the proven strategies used at some of the world’s most innovative and established brands.
🔖 Earn an official certification to boost your resumé and accelerate your career.
"CSC Customer Success Certified Core is a really well-rounded and in-depth course for anyone who is ready to take the plunge into CS. I also believe it's a great course for anyone who has already been in CS for a while but needs a refresher on some of the core concepts of CS. I highly recommend this course. Great work CSC!"
Renee Rooney, Head of Customer Success, LiteracyPlanet
Learn from industry leaders like:
Head of Customer Success at LiteracyPlanet
Manager of Customer Success at LinkedIn
Strategy Lead, Customer Success at RingCentral
Head of Customer Success at The Alliance
Principle Analyst at Forrester
Senior Customer Success Manager at Intercom
Trusted by some of the world's biggest brands
What you can expect from Customer Success Certified
An excellent course covering the core concepts of Customer Success, and no doubt will be valuable to both those new to the career and more experienced people looking to reinforce and expand their knowledge. I found it particularly useful as I have recently moved into a new (and first) 'Head of CS' role, with the Metrics section and Resource Library already proving to be invaluable.
Tony Hauxwell, Head of Customer Success at Orpheus Cyber
- Retention and churn (11:04)
- Feedback and the voice of the customer (5:52)
- Coursework (0:28)
- Customer experience maps (2:53)
- Engagement and education (7:24)
- Common challenges (9:09)
- Case study - Churn mitigation at LinkedIn (3:12)
- Your advocates (5:09)
- Renewals and upselling (7:43)
- Time to reflect 💡
- Exam #4
- Designing and leveraging health scores in the customer lifecycle | VMWare
- Customer Success at scale | Intercom
- The fundamentals of onboarding | Boomi
- How to create a customer experience that can grow the bottom line | Stripe, RingCentral, Google, JB Sales
- Who owns the customer lifecycle | VMware
- How to achieve retention and renewals | OneSpan, Cloudflare, Zingtree, Personio
Why this course?
Customer Success Collective is home to the world's largest customer success community, and every course we create is built on the experience, knowledge, and success of the masses.
Our internal experts, external advisors, and enthusiastic community come together to create the most robust courses on the market, equipping you with the ultimate toolkit for growth.
Expect to learn first-hand from industry heavyweights like LinkedIn, Intercom, Mendix & The Alliance from start to finish.
Q: Who’s this course for?
A: This course is an absolute must for anyone wanting to get to grips with customer success, helping you build the confidence to apply the fundamentals of Customer Success in your business strategy.
Q: How does the course work?
A: The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become Customer Success Certified!
Q: How long will the course take to complete?
A: In total, the course content, activities, and exams will take nearly 5 hours to complete.
Q: What happens if I don’t pass the exams?
A: Don’t worry, if you happen to fail on your first attempt you'll have the opportunity to retake the exam. However, if you fail on your second attempt, it sadly means you won’t get the certificate. That being said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information and you’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
Q: How long will I have access to the course content?
A: For life! One, one-off payment gives you unlimited access to all the course’s content.