🧑‍🏫 5 modules ✅ 40+ exam questions 📝 3 hours of content 🔖 official certification ⌛ 100% self-paced


Master customer retention to keep your customer base intact,

reduce churn and build up customer loyalty

What's included when I enroll?


👨🏼‍💻 3+ hours of course content.

🔥 90 minutes of bonus features with retention royalty like Michelle Wideman, Dan Farley, and Priyanka Yadav.

🛠 8 tried, tested + vetted templates.

40+ exam questions to consolidate the course curriculum.

👌 Lifetime access to all the course’s content - including future updates.

🧠 Facility to ask text-based questions throughout, all of which are answered by a CS leader.

🔖 Official certification if you pass all the exams.

⏳ 100% self-paced - learn at a time and pace that works for you.

What you can expect in this course


Learn from CS elites like these:

Michelle Wideman

Chief Customer Officer at Onna

Dan Farley

VP of Customer Success at Lunio

Priyanka Yadav

VP of Customer Success at Ceros

By the end of this course, you'll be able to confidently


💡 Understand what customer retention is and why it’s important

🧠 Know the key differences between customer retention and customer loyalty  

🔎 Identify your valuable customers and know how to follow up with them

📈 Drive revenue growth through customer retention strategies

🧱 Build customer loyalty by having a better understanding of your customers



Don't worry we do team rates, too.


If you're looking to get a team of three or more certified, then speak to Tom about team rates.

[email protected]


P.S. If you need help convincing your boss, we've done the hard part for you here.

Course curriculum

  Introduction to customer retention [60 mins]
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  Strategies to improve customer retention [50 mins]
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  Fireside chat [30 mins]
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  Progressing with your customers [95 mins]
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  Metrics and analytics [70 mins]
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  Fireside chat [30 mins]
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  The cost of customer retention [50 mins]
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  Fireside chat [30 mins]
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  Wrap up
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FAQs

Q: Who’s this course for?

A: This course is for anyone ready to master the art of customer retention. This course will equip you with the confidence and know-how you need to implement a killer customer retention strategy.


Q: How does the course work?

A: The course is 100% online and entirely self-paced. After enrollment, you’ll chronologically work through the modules and take part in activities. At the end of each module, we’ll present you with mandatory exam questions; if you pass all these, you’ll become Customer Retention: Certified!


Q: How long will the course take to complete?

A: In total, the course content, activities, and exams will take approximately around 3 hours to complete.


Q: What happens if I don’t pass the exams?

A: Don’t worry. If you fail on your first attempt, you'll have the opportunity to retake the exam. However, if you don’t pass on your second attempt, it means you won’t get the certificate. That said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information with access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!


Q: How long will I have access to the course content?

A: For life! One, one-off payment gives you unlimited access to all the course’s content.