Q: Who’s this course for?
A: This course is for anyone ready to master the art of customer retention. This course will equip you with the confidence and know-how you need to implement a killer customer retention strategy.
Q: How does the course work?
A: The course is 100% online and entirely self-paced. After enrollment, you’ll chronologically work through the modules and take part in activities. At the end of each module, we’ll present you with mandatory exam questions; if you pass all these, you’ll become Customer Retention: Certified!
Q: How long will the course take to complete?
A: In total, the course content, activities, and exams will take approximately around 3 hours to complete.
Q: What happens if I don’t pass the exams?
A: Don’t worry. If you fail on your first attempt, you'll have the opportunity to retake the exam. However, if you don’t pass on your second attempt, it means you won’t get the certificate. That said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information with access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
Q: How long will I have access to the course content?
A: For life! One, one-off payment gives you unlimited access to all the course’s content.