Q: Who’s this course for?
A: This course is for anyone who’s ever asked, “Why do we have to do that?” and wants to further understand how to establish a gold-standard customer success operation. This course will provide individuals who are new to customer success or are setting up a customer success function with a strong foundation to position CS to leadership and understand how they may positively influence the development of the function.
Q: How does the course work?
A: The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions and if you pass all these, you’ll become certified in Building a Customer Success Team.
Q: How long will the course take to complete?
A: In total, the course content, activities, and exams will take approximately just over 3 hours to complete.
Q: What happens if I don’t pass the exams?
A: Don’t worry, if you happen to fail on your first attempt you'll have the opportunity to retake the exam. However, if you fail on your second attempt, it sadly means you won’t get the certificate. That being said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information and you’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!
Q: How long will I have access to the course content?
A: For life! One, one-off payment gives you unlimited access to all the course’s content.